Philippines’s Business Process Outsourcing market share
continues to progress through the years making it a major driver of growth of
the country’s economy. Since the first contact center was established in the
Philippines back in the 90’s the industry has projected a promising
contribution to the economy with an annual expansion rate of 20%. With the
support of the government, the Special Economic Zone Act was passed by the
Congress which what attracted foreign investors more. The establishment of the
Philippines Economic Zone Authority provided outsourced companies an exemption
from national and local taxes.
Indeed, many investors around the globe, mostly in the West,
take into account to outsource their business operations in the Philippines. The idea that you have a plenty of
people available to answer your business calls at any time of the day is one
contributing factor why investors outsource. This advantageous time zone
difference enables your operations a continued
and ongoing customer support and service. Aside from the time zone advantage outsourcing
has proven to be cost-effective in terms of currency and wage rate differences,
thus, reducing expenses to make way for savings.
Some foreign companies opt for call center services on a short-term basis to accomplish research
so that your business can be better enlightened about its client base. And when
you adopt this strategy, you are more likely to save good amount of income,
which is much better any day than to hire and train a team of individuals who
can perform all kind of research, surveys, etc. And in this way a business is
not just saving money, but also a lot of time, which is very crucial for a
business.
A contact center can also use efficient direct response
marketing methods to generate leads, make sales, and increase returns for your
business. From voice to non-voice functions outsourcing evolves to more complex
services like technical and sales support, billing, market research, data
analysis and many more.
With a highly-trained workforce we make it our duty to
provide as much care as you do with your customers and other business
transactions.
